ORDERS AND SHIPMENTS
How long will my order take to arrive?
All orders are prepared within 48 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team.
- Express Shipping: Only valid in Europe
- Standard Shipping: Once the order is prepared, the shipping time is 3 to 5 working days. Exceptions: Bulgaria, Estonia, Greece, Lithuania, Latvia, Ireland and Finland the shipping time is 6 to 8 working days and outside the EU 11 working days.
Important note* : Due to the saturation of the courier companies in times of high volume (such as Black Friday, Cyber Monday and Christmas) some shipments may suffer a slight delivery delay. If your order hasn’t been delivered in a reasonable amount of time, please contact customer service.
Can I cancel my order?
All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting customer service and we'll do as much as we can.
Do you ship worldwide?
Yes, we ship worldwide. Please note that some international shipments may be liable for additional custom fees and taxes. In all cases, we issue the necessary paperwork to ensure the parcel is cleared from customs, although any additional charge will be the buyer's responsibility.
Where is my order?
We want you to be in control of your order at all times. For that reason, once we ship your order we will send you a confirmation email with the tracking number.
If you have any doubts about the delivery of your order or you need to give us new information about the delivery, please contact customer service.
What if I receive a wrong product or a product in bad conditions?
We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us, we'll be glad to help you.
RETURNS AND EXCHANGES
- What is your return policy?
Due to hygiene reasons we don’t generally accept exchanges or returns. It is also impossible to guarantee items haven’t been worn, treated incorrectly and therefore damaged by use.
We accept returns under the following circumstances, excluding personalized items:
- I received my order in bad condition
- I got my size wrong and I'd like to change the size
In all cases, all products sent back for an exchange need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange. It is your responsibility to provide the correct packaging to make sure all items arrive at our facilities in perfect conditions.
Gifts included on your purchase must be sent back in case of return.
If you have any problems what so ever, please contact customer service and we will do everything we can to guarantee your satisfaction.
You have 15 days starting from the day of delivery of your order to proceed to any exchange or return.
- Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. In the product page you can send us your email in order to notify you when available. If no stock is available, it will be removed from the website.
- Can I cancel my Newsletter subscription?
You can easily cancel your subscription by clicking on the “Unsubscribe” button from your last email.
- How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact customer service.
- Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn't been processed yet.